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Frequently asked questions

Quick answers to the things cat parents ask most.

How do I book a cat stay or grooming session?
Browse the marketplace, open a listing you like and tap "Request to book" with your preferred dates. The seller approves your request, and you can follow every step under My Profile → My orders.
How do payments work?
Payments are made directly to the seller. Sellers share their payment QR (TNG, DuitNow or bank QR) on their profile, so you can scan and pay them once your booking is confirmed.
How do I log in? I wasn't asked for a password.
PurrNest is passwordless — enter your email and we'll send you a 6-digit code to log in. You can also continue with Google. No password to remember or lose.
How do I become a seller?
Create an account, then tap the Sell button and choose a template — Cat Stay, Home Grooming or Cat Cycle. Fill in your details, preview and publish. Don't forget to upload your payment QR under My Profile → My Payment QR so buyers can pay you.
What is Cat Cycle?
Cat Cycle is our exchange corner for pre-loved cat items — carriers, trees, toys and more. Sell, swap or give them away to other cat parents instead of letting them gather dust.
Can I share a listing with a friend?
Yes — every listing has a Share button next to Save. On your phone it opens the share sheet; on desktop it copies the link so you can send it to anyone.
Where is PurrNest available?
PurrNest currently serves cat parents across Malaysia — from Kuala Lumpur and Selangor to Sabah and Sarawak. Use "Near me" on the home page to see listings around you.